FAQ
How can I get in touch with CozyComfortUpgrades?
We're here for you! Our enthusiastic customer service team can't wait to help you with any inquiries or issues. Send us an email at support@cozycomfortupgrades.com, and we'll respond as soon as we can!
Do you ship worldwide?
Absolutely! We're excited to bring the joy and convenience of CozyComfortUpgrades to every corner of the globe.
Where do you ship from?
Our products are shipped directly from our warehouse in Hong Kong, ensuring quality control and prompt dispatch.
Can I change or cancel my order?
We understand that things change! You can request order changes or cancellations within 12 hours of placing your order. Due to our commitment to fast processing times, requests after 12 hours cannot be accommodated. But don't worry, you can return your order for a full refund once received!
What payment methods do you accept?
Your convenience is our priority. We gladly accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
We can't wait to get your order to you! We process orders between Monday and Friday and aim to have them dispatched within 1-3 business days. Please note that processing times might extend during holidays and sale seasons.
How long will it take to receive my order?
Eager for your new items? We understand! Due to high demand, please allow between 2-4 weeks for your order to arrive.
What if I don't receive my order?
Nothing is more important to us than ensuring your CozyComfortUpgrades experience is smooth. If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Our product prices are tax-free in US Dollars. However, you may need to pay duties and taxes as per your local customs office regulations. These charges are not covered by us and will need to be fulfilled by you.
How do I return an item?
No problem at all! Simply reach out to us at support@cozycomfortupgrades.com, and we'll guide you through our simple returns process.
What if the item(s) I received are defective/incorrect/damaged?
At CozyComfortUpgrades, we're committed to ensuring you're absolutely delighted with your purchase. If there are any issues with the items you've received, please contact us immediately. Include your order number and photographs of the item(s) for a quick and easy resolution.
When will I receive my refund?
We understand how important it is to process your refunds quickly. As soon as we receive the returned item or cancellation request, we'll initiate a refund to your original form of payment. It may take 7-10 business days for the refund to reflect in your account. If it's taking longer, please get in touch with your bank or credit card company.